Contact information

Contact Information

The following details are provided in compliance with US FTC e-commerce disclosure requirements and EU Regulation (EU) 2016/679 (GDPR) for EU customers.

1. Business Information

  • Owner: Jessica Nicole Jackson
  • Brand name: WrencoTools
  • Website: wrencotools.com
  • Customer support email: contact@wrencotools.com
  • Business address: 4102 Desert View Dr, San Antonio, TX 78217

2. Customer Support

For questions about orders, tools, warranties, returns, or any other matter, our support team is here to help:

Email (primary channel):
contact@wrencotools.com
We respond to all inquiries within a maximum of 2 business days.

Contact form:
Available at wrencotools.com. Please include your name, email address, order number (if applicable), and a description of your question or issue.

WrencoTools does not currently offer phone support. All customer communication is handled via email and our on-site contact form.

3. Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (US Central Time)
  • Weekends and public holidays: service unavailable

Messages received outside support hours will be answered on the next business day.

4. Formal Complaints

To submit a formal complaint, email contact@wrencotools.com with the subject line "Formal Complaint". Include a description of the issue, your order number, and the resolution you are seeking.

WrencoTools will acknowledge receipt within 2 business days and work toward a resolution within 30 calendar days.

If your complaint remains unresolved to your satisfaction, you may contact:

  • US customers: Federal Trade Commission (FTC) at www.ftc.gov, or your applicable state consumer protection agency.
  • EU customers: Your national consumer protection authority, or the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

5. Data Protection Rights (EU Customers / GDPR)

To exercise your GDPR rights (access, rectification, erasure, objection, restriction, or portability), please contact us at:

  • Email: contact@wrencotools.com
  • Subject line: "GDPR Rights Request"
  • Include: your full name, a description of the right you wish to exercise, and a copy of your identity document

We will respond within one month, as permitted under Article 12 of the GDPR.