Terms of service

Terms of Service

These Terms of Service are governed by applicable US Federal Trade Commission (FTC) regulations and state consumer protection laws. EU customers are additionally protected under EU Consumer Rights Directive 2011/83/EU and Regulation (EU) 2016/679 (GDPR).

1. General Information

The following information is provided in compliance with applicable e-commerce disclosure requirements:

  • Owner: Jessica Nicole Jackson
  • Brand name: WrencoTools
  • Address: 4102 Desert View Dr, San Antonio, TX 78217
  • Email: contact@wrencotools.com
  • Website: wrencotools.com
  • Business activity: Online retail of professional-grade power tools and hand tools

2. Scope and Acceptance

These Terms of Service govern your access to and use of wrencotools.com, as well as the purchase of any products offered through the store. By browsing the website or placing an order, you agree to be bound by these terms in full.

WrencoTools reserves the right to update these terms at any time. The version in effect at the time of each purchase will apply to that transaction.

3. Purchase Process and Contract Formation

  1. Product selection: Browse the catalog and add the tools or accessories you want to your cart.
  2. Shipping information: Enter your full name and delivery address.
  3. Payment method: Select your preferred option from those available at checkout.
  4. Order review: Confirm product details, pricing, and any applicable shipping costs before proceeding.
  5. Order placement: By clicking "Place order", you confirm your purchase and accept these Terms of Service.
  6. Order confirmation: WrencoTools will send a confirmation email upon successful payment. This email constitutes the sales contract between the parties.

The contract language is English. These Terms of Service and the order confirmation together constitute the complete agreement between the parties.

4. Prices and Taxes

All prices displayed on wrencotools.com are shown in US Dollars (USD). Applicable taxes vary by location and will be displayed at checkout before you confirm your order. Prices may change at any time without affecting orders already confirmed.

5. Payment Methods

WrencoTools accepts the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are processed securely through Shopify Payments, which complies with Payment Card Industry Data Security Standards (PCI DSS). WrencoTools does not store full payment card details at any point.

6. Product Availability

WrencoTools makes every effort to keep product listings and stock levels accurate. If an item becomes unavailable after an order is confirmed, WrencoTools will notify you by email and issue a full refund for the affected product.

7. Intellectual Property

All content on wrencotools.com — including product descriptions, photographs, brand imagery, logos, and source code — is the property of WrencoTools or its licensors and is protected under applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

8. Acceptable Use

You agree to use wrencotools.com lawfully and to refrain from:

  • Using the site for fraudulent or unlawful purposes.
  • Attempting unauthorized access to our systems or to other users' data.
  • Transmitting viruses, malicious code, or any content that could damage our systems or those of third parties.
  • Reproducing, reselling, or commercially exploiting any part of the website without prior written authorization.

9. Limitation of Liability

WrencoTools shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the website, where not attributable to willful misconduct or gross negligence. Maximum liability is limited to the total amount paid by the customer for the transaction giving rise to the claim. This limitation does not affect any mandatory consumer rights under applicable law.

10. Online Dispute Resolution (EU Customers)

EU customers may access the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

We encourage all customers to contact our support team first at contact@wrencotools.com. We are committed to responding within 2 business days.

11. Governing Law

For US customers, these Terms are governed by applicable US federal and state consumer protection laws, including FTC regulations. For EU customers, mandatory EU consumer protection laws apply — including Directive 2011/83/EU and GDPR — and nothing in these Terms limits your statutory consumer rights.